# The connection drops or used to work — PPTControl

Original guide: https://pptcontrol.app/Help?guide=connection-drops

Check sleep, network changes, and app versions.

## Keep both devices awake

- **Computer:** Keep PPTControl Desktop running and the computer awake.
- **Phone:** Keep PPTControl’s control screen open while testing.
- **Phone locks?** Turn on **Keep screen on** in PPTControl’s settings. On iPhone/iPad: **Settings → Display**.

## Reconnect after a change

- **Wi-Fi/VPN changed or computer woke up?** Reopen the desktop QR code and **scan it again** in PPTControl.
- **Bluetooth keeps dropping?** Move the devices closer or [try Wi-Fi / QR](https://pptcontrol.app/Help?guide=wifi).
- **Permissions changed?** [Check app access](https://pptcontrol.app/Help?guide=permissions) after an update or changes to your company’s device settings.

## Update and test again

- [Update both PPTControl apps](https://pptcontrol.app/Help?guide=downloads).
- **Restart both devices** and reconnect.
- **Test a short slideshow** before your talk.

**Still disconnecting?** [Contact Support](https://pptcontrol.app/Help?guide=contact) soon after it happens. Include the time, connection method, and whether either device went to sleep.

[Contact support](https://pptcontrol.app/Help?guide=contact)