# Get personal support — PPTControl

Original guide: https://pptcontrol.app/Help?guide=contact

Send the right details so I can help you faster.

## 1. Open Contact Support

- **Phone or tablet:** PPTControl → Settings → Feedback & Support → **Contact Support**.
- **Computer:** PPTControl Desktop menu → **Contact Support**.

The app prepares device/app diagnostics and, when available, a support attachment. For connection problems, information from **both phone and computer** helps.

## 2. Add a short description and send

- Explain **what you tried** and **what happened instead**.
- Review the information and attachments.
- Send them using your email app. Nothing is sent automatically.

**Email does not open?** Choose an email app in the share sheet, or save the attachment and add it to an email yourself. You can also use the email address and template below.

You can ask for help at any time; you do not have to finish every troubleshooting guide first.

## Helpful details

- **Devices:** phone/tablet and computer models, operating systems, and both PPTControl versions.
- **Presentation:** PowerPoint, Keynote, or Google Slides, including its version.
- **Connection:** Wi-Fi, hotspot, or Bluetooth. Is the computer listed? Does it connect? Do slide buttons work?
- **Problem:** exact error and when it happened. A screenshot or short recording can help.

Share only what is needed. Remove private content from screenshots and sample decks. Do not send passwords or full payment-card details.

Direct email: [bastian.aunkofer@gmail.com](mailto:bastian.aunkofer@gmail.com)