# A purchase fails or Pro stays locked — PPTControl

Original guide: https://pptcontrol.app/Help?guide=purchase-problem

Check pending approval and the store account first.

## Payment is pending

- **Wait for the store’s confirmation.** A purchase may need payment or family approval.
- **Do not repeat the purchase** while it is pending.
- Reopen PPTControl when approval is complete.

## The store shows an error

- Check your **internet connection** and the account used in the App Store or Google Play.
- Check that the account **allows purchases** and its payment method is valid.
- Restart PPTControl and save the **exact error message** if it still fails.

The store manages payment methods and account restrictions. [Send the error to support if you need help →](https://pptcontrol.app/Help?guide=contact)

## Charged, but Pro is locked

- Check that the receipt is for **Pro**, not a tip.
- [Restore Purchases](https://pptcontrol.app/Help?guide=restore-pro) with the account that paid.
- If Pro stays locked, [contact support](https://pptcontrol.app/Help?guide=contact) with the store and order reference.

Do not buy again or send payment-card details.

[Contact support](https://pptcontrol.app/Help?guide=contact)