# Request a refund — PPTControl

Original guide: https://pptcontrol.app/Help?guide=refunds

Start with the store shown on your receipt.

## App Store purchase

- Open [Apple’s Report a Problem page](https://reportaproblem.apple.com/) and sign in with the purchasing Apple account.
- Choose **Request a refund**, give a reason, and select your PPTControl purchase.
- Submit the request and check its status with Apple.

Apple decides eligibility. [Apple’s current refund instructions →](https://support.apple.com/en-us/118223)

## Google Play purchase

- Open [Google Play’s refund request flow](https://support.google.com/googleplay/answer/15574897?hl=en).
- Use the purchasing account and select the relevant order.
- Follow Google’s instructions. If directed to the developer, [contact support](https://pptcontrol.app/Help?guide=contact) with your order reference.

Eligibility depends on Google Play’s current rules for the purchase.

## Purchase missing or subscription still active?

- **Purchase missing:** check the store and account on the email receipt.
- **Subscription:** [check its renewal separately](https://pptcontrol.app/Help?guide=subscriptions). A refund request is not a cancellation confirmation.
- **Need support:** share only the relevant order reference, never full card details.

[Contact support](https://pptcontrol.app/Help?guide=contact)