# Restore Pro or move to a new phone — PPTControl

Original guide: https://pptcontrol.app/Help?guide=restore-pro

Use the same store account that made the purchase.

## 1. Check your store account

Use the **same App Store or Google Play account** that bought Pro. Check the receipt if you are unsure. An eligible purchase can be restored on a new phone in the same store.

## 2. Restore in PPTControl

- **Connect to the internet.**
- Open **PPTControl → Settings → PPTControl Pro**.
- Choose **Restore Purchases** and wait for the result.

**No purchase found?** Check the account, whether the receipt is for Pro or a tip, and whether your subscription has expired. Restart the app and try once more.

The screenshots show example offers. Check the current plans and local prices in the app.

## 3. If Pro is still locked

- **Another computer:** use your unlocked phone with any supported Windows PC or Mac running PPTControl Desktop. No extra Pro purchase is needed.
- **Changing stores:** App Store purchases cannot be restored through Google Play, or the other way around.
- **Apple Family Sharing:** check the eligible offer and your family’s purchase-sharing setup.

[Contact support](https://pptcontrol.app/Help?guide=contact) with the store, exact error, and relevant receipt/order reference.

[Contact support](https://pptcontrol.app/Help?guide=contact)