1. Open Contact Support
- Phone or tablet: PPTControl → Settings → Feedback & Support → Contact Support.
- Computer: PPTControl Desktop menu → Contact Support.
The app prepares device/app diagnostics and, when available, a support attachment. For connection problems, information from both phone and computer helps.
Find Contact Support
iPhone / iPad visual guide
Android visual guide
2. Add a short description and send
- Explain what you tried and what happened instead.
- Review the information and attachments.
- Send them using your email app. Nothing is sent automatically.
Email does not open? Choose an email app in the share sheet, or save the attachment and add it to an email yourself. You can also use the email address and template below.
You can ask for help at any time; you do not have to finish every troubleshooting guide first.
Helpful details
- Devices: phone/tablet and computer models, operating systems, and both PPTControl versions.
- Presentation: PowerPoint, Keynote, or Google Slides, including its version.
- Connection: Wi-Fi, hotspot, or Bluetooth. Is the computer listed? Does it connect? Do slide buttons work?
- Problem: exact error and when it happened. A screenshot or short recording can help.
Share only what is needed. Remove private content from screenshots and sample decks. Do not send passwords or full payment-card details.
Prefer to email directly?
Show the template
What I tried: What happened instead: Phone/tablet + operating system: Computer + operating system: PPTControl version (mobile): PPTControl Desktop version: Presentation app + version: Connection (Wi-Fi / hotspot / Bluetooth): Computer visible? Connects? Slide buttons work? Error message / time of issue: