PPTControl
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Fix a problem

The connection drops or used to work

Check sleep, network changes, and app versions.

Keep both devices awake

  • Computer: Keep PPTControl Desktop running and the computer awake.
  • Phone: Keep PPTControl’s control screen open while testing.
  • Phone locks? Turn on Keep screen on in PPTControl’s settings. On iPhone/iPad: Settings → Display.

Find Keep screen on in PPTControl

iPhone / iPad visual guide
1. In PPTControl, open the Settings tab and tap Display.
1. In PPTControl, open the Settings tab and tap Display.
2. Turn on Keep screen on. The green switch shows it is enabled.
2. Turn on Keep screen on. The green switch shows it is enabled.
Android visual guide
1. In PPTControl, open Settings and tap Display.
1. In PPTControl, open Settings and tap Display.
2. Turn on Keep screen on. The switch is enabled in this example.
2. Turn on Keep screen on. The switch is enabled in this example.

Reconnect after a change

  • Wi-Fi/VPN changed or computer woke up? Reopen the desktop QR code and scan it again in PPTControl.
  • Bluetooth keeps dropping? Move the devices closer or try Wi-Fi / QR.
  • Permissions changed? Check app access after an update or changes to your company’s device settings.

Update and test again

  1. Update both PPTControl apps.
  2. Restart both devices and reconnect.
  3. Test a short slideshow before your talk.

Still disconnecting? Contact Support soon after it happens. Include the time, connection method, and whether either device went to sleep.

Still stuck? Contact support