Fix a problem
Find the next step for what went wrong.
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Try a few words like “Bluetooth”, “notes”, or “refund”. You can also tell support what happened.
Contact supportFix a problem
The desktop app has no window
Find the icon in the Mac menu bar or beside the Windows clock.
Fix a problemMy computer does not appear
Check the apps and Bluetooth, or connect with a QR code.
Fix a problemStuck on “Connecting”
Check the approval request, then Wi-Fi or Bluetooth.
Fix a problemThe QR code does not connect
Fix missing codes, camera access, network addresses, and browser links.
Fix a problem“Bluetooth LE Peripheral Role” is not supported
You can still connect with Wi-Fi or a hotspot.
Fix a problemThe connection drops or used to work
Check sleep, network changes, and app versions.
Fix a problemConnected, but slides do not change
Check the presentation app, slideshow, and permissions.
Fix a problemNotes show the wrong slide
Update the apps and reconnect to your presentation.