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Fix a problem

Stuck on “Connecting”

Check the approval request, then Wi-Fi or Bluetooth.

Check the request on your computer

  • Request waiting? Approve your own phone or tablet on the computer. On Mac, look near the PPTControl icon in the menu bar and click Yes. On Windows, look for the request in the center of the screen.
  • No request? In the PPTControl Desktop menu, enable Allow New Pairing Requests and try connecting again.

More about approvals and paired devices →

See the approval on your computer

Mac visual guide
On Mac, click Yes to allow your own phone or tablet to connect.
Windows visual guide
On Windows, click Yes to allow your own phone’s request in the center of the screen.

Using Wi-Fi or a QR code?

Connect both devices to the same local network, such as your Wi-Fi or your phone’s hotspot.

  1. Show the code on your computer

    In the PPTControl Desktop menu, choose Show Pairing QR Code and keep the window open.

    See the QR code on your computer

    Mac visual guide
    1. In the Mac menu, choose Show Pairing QR Code.
    1. In the Mac menu, choose Show Pairing QR Code.
    2. Keep this window open to scan from your phone.
    2. Keep this window open to scan from your phone.
    Windows visual guide
    1. In the Windows menu, choose Show pairing QR code.
    1. In the Windows menu, choose Show pairing QR code.
    2. Keep this window open and scan the code on your own PC.
    2. Keep this window open and scan the code on your own PC.

  2. Scan it in PPTControl

    On your phone, open PPTControl and tap Scan QR Code. Point the scanning frame at the code on your computer. Scan again after changing Wi-Fi.

    Find the scanner on your phone

    iPhone / iPad visual guide
    1. In PPTControl’s Connect tab, tap the QR scanner in the top-right corner.
    1. In PPTControl’s Connect tab, tap the QR scanner in the top-right corner.
    2. Allow camera access if asked, then point the frame at the code displayed on your computer.
    2. Allow camera access if asked, then point the frame at the code displayed on your computer.
    Android visual guide
    1. In the Connect tab, tap the QR scanner in the top-right corner.
    1. In the Connect tab, tap the QR scanner in the top-right corner.
    2. Point the scanning frame at the code on your own computer.
    2. Point the scanning frame at the code on your own computer.

  3. Try another address

    Still not connecting? Open the address list below the QR code on your computer. Choose another available address, then scan the updated code.

    Choose another address, then scan again

    Mac visual guide
    On Mac, choose another available address below the QR code, then scan the updated code.
    On Mac, choose another available address below the QR code, then scan the updated code.
    Windows visual guide
    On Windows, choose another available address in the QR-code window, then scan the updated code.
    On Windows, choose another available address in the QR-code window, then scan the updated code.

Check local-network permissions on your phone and, on Windows, firewall access for PPTControl Desktop.

Using guest Wi-Fi or a hotspot? →

Using Bluetooth?

  • If you paired the devices in the system Bluetooth settings, remove that pairing.
  • Restart both devices, then select your computer in the device list inside PPTControl.

Find the computer inside PPTControl

iPhone / iPad visual guide
In PPTControl’s Connect tab, tap your computer in the list.
In PPTControl’s Connect tab, tap your computer in the list.
Android visual guide
Android: choose the computer inside PPTControl
Android: choose the computer inside PPTControl

Still waiting? Connect with Wi-Fi and a QR code →

Once connected: start the slideshow and tap Next. Slides not changing? →

Still stuck? Contact support