Payment is pending
- Wait for the store’s confirmation. A purchase may need payment or family approval.
- Do not repeat the purchase while it is pending.
- Reopen PPTControl when approval is complete.
The store shows an error
- Check your internet connection and the account used in the App Store or Google Play.
- Check that the account allows purchases and its payment method is valid.
- Restart PPTControl and save the exact error message if it still fails.
The store manages payment methods and account restrictions. Send the error to support if you need help →
Charged, but Pro is locked
- Check that the receipt is for Pro, not a tip.
- Restore Purchases with the account that paid.
- If Pro stays locked, contact support with the store and order reference.
Do not buy again or send payment-card details.
Still stuck? Contact support